F.A.Q.s

Shopping Information

What Shipping Methods Are Available?

 We are using several shipping methods. Some products needs special shipping. Generally we have 2 shipping options.

Free Shipping:  18-38 Days.

Express Shipping: 14-25 Days

Your shopping cart will allow you to view the two shipping methods and indicate the charges associated with each of these shipping methods.

We cannot guarantee a specific delivery date as shipping and processing times may vary.

Also check our Refund Policy Page

http://mybuyok.com/refund-policy/

How Long Will It Take To Get My Package?

Shopi.info strives on a quick delivery, so all orders are shipped within 3 business days.Since we are working over seas with 3rd part companies in China if there will be any delays with the shipping company, shopi.info can not be held liable.

We are using several shipping methods. Some products needs special shipping. Generally we have 2 shipping options.

Free Shipping:  18-38 Days.

Express Shipping: 14-25 Days

Your shopping cart will allow you to view the two shipping methods and indicate the charges associated with each of these shipping methods.

We cannot guarantee a specific delivery date as shipping and processing times may vary.

Do You Ship Internationally?

 Yes we are shipping internationally. Our shipping list is:

http://mybuyok.com/contact-us/

Payment Information

What Payment Methods Are Accepted?

 We are accepting only Paypal for payment now.

Is Buying On-Line Safe? Our Buyer Protection

The following tips will help you avoid some common issues encountered by novice buyers:

1. Make sure you understand your local customs policies

  • It is important to remember that different countries have different customs policies. To avoid customs clearance problems relating to import qualifications of the buyer or import restrictions of the buyer’s country, you have the responsibility to find out whether the purchased products and the number of products being imported are in compliance with the relevant local policies. You should also seek to understand whether the purchased products will attract additional local tariffs or customs duties.
  • If you cannot process the relevant import procedures because you require a CE certificate or other related documents from the seller, please contact the seller for these documents as soon as possible.

2. Check the product’s description and the seller’s policies on the product page carefully

  • The product description page is the only place where the full product information is displayed. Please read the product details, shipping terms, and/or product return polices very carefully. Do not assume that information not displayed on the page will necessarily meet your expectations. If you are unsure about anything, always ask the seller.
  • Always confirm products details or special requests for shipping arrangements with the seller before you place your order. Failure to do so may lead to the purchase of products that differ from your expectations.
  • Confirm the product model, color, size, shipping date, etc. with the seller before you place your order.
  • If the products you purchased are different from the product descriptions or if they are below an acceptable level of quality, please contact the seller immediately and try to resolve the problem.

3. Fill in the correct delivery address

  • To make sure your order will be delivered correctly, carefully fill in your delivery address details before making any payments.
  • ‘PO BOX’ is a mailbox. Since most of the products on the platform are couriered in the form of a package, using a PO BOX as delivery address will mean your order will not be deliverable to you. Avoid using PO BOX as a delivery address.
  • If you need to make any changes to the delivery address after you have made your payments, please contact the seller and seek their written consent first. Make sure you keep the original records of the relevant communications.

4. Quickly make all necessary arrangements for collecting your order when it arrives at the destination

  • The logistics company or post office will notify you when your order has arrived. Please check the delivery status and your mailbox regularly after you have placed your order. Once you have been notified that your order is ready for collection, please contact the logistics company or post office accordingly.
  • If you didn’t receive your order because you failed to arrange their collection, we still release your money to the seller.

5. Product checking and confirmation

  • A logistics company will deliver a package in one of two ways:
    • Driver/Shipper Release: the logistics company will deliver the packages directly to the front or back door of the buyer’s address.
    • Signature Obtained: the buyer must sign and acknowledge receipt of the products.

    Please confirm with the seller your preferred method of delivery. If you choose Signature Obtained, you may need to pay extra fees. Please confirm with the seller on who will bear the cost of the extra fees prior to making payment.

  • Please check the condition of your package before you sign and acknowledge receipt of delivery to avoid problems relating to product damage or the quantity of products that were delivered. Do not sign and acknowledge receipt of your order if the packaging on the outside has signs of damage.
  • Please check the contents of your package immediately after signing and acknowledging receipt of delivery. Contact the seller immediately if you discover any further problems.

6. Confirm the return address with the buyer before returning your products

  • If you need to return an item because it is below an acceptable level of quality or the item delivered is substantially different from its description on the seller’s store, please make sure you confirm the return address with the seller before sending it back.

http://mybuyok.com/contact-us/

Orders and Returns

How do I place an Order?

 Adding an item to your cart and at the end of your shopping just checkout is enough for placing an order.

Do I need an account to place an order?

 Yes you must create an account before or after purchasing. That way you can track your order process and contact us. 

Who should I to contact if I have any queries?

 You are always welcome by our team to contact working hours.

http://mybuyok.com/contact-us/

How Can I Cancel Or Change My Order

1. From the Orders screen click onto a specific product to bring up the Order Summary, then press Cancel Order to begin the cancellation process

2. Select the settings that you’d like to apply to this order.

For any problems feel free to contact us:

http://mybuyok.com/contact-us/

How Do I Track My Order?

 After purchasing your order we will ship your order in 3 business days. After shipping your order we will inform you by Email your tracking number and tracking website information.

How Can I Return a Product?

 

Shopi.info gladly accept returns.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Shopi.info strives on a quick delivery, so all orders are shipped within 3 business days.
Since we are working over seas with 3rd part companies in China if there will be any delays with the
shipping company, shopi.info can not be held liable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will provide specific instructions on how to proceed. Make sure you retain the original packaging materials; we will only accept returns that are returned to us in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thewebmastermail@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at first for refund address information.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail us at first to get shipping address information. Since we are working with 3rd party companies over seas in China and delivered bu 3rd party companies, we will inform you about the shipping address directly send back the goods to the 3rd party company.

Mail: thewebmastermail@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Feel free to contact us we will try to respond in working times quick as possible.

http://mybuyok.com/contact-us/